Return & Refund Policy

OVERVIEW

At Koopeyy, your satisfaction is our priority. While we strive to ensure every order is perfect, we understand that sometimes things don’t work out. Here’s everything you need to know about returns, refunds, and delivery timelines.

Delivery Information

We aim to deliver your order within 3 to 7 business days. Delivery times may vary slightly depending on your location and external factors (like weather, festivals, or courier delays).

Return & Exchange Policy

You have 7 days from the date of delivery to request a return or exchange. After 7 days, we unfortunately cannot offer you a refund or exchange.

Eligibility for Returns

To qualify for a return or exchange, please ensure:

  • The item is unused, unwashed, and in original condition.

  • All tags and packaging are intact.

  • You provide a valid proof of purchase (like your order ID or invoice).

Non-Returnable Items

  • Worn, washed, or damaged products.

  • Items returned without original packaging or tags.

  • Products returned beyond the 7-day return window.

Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed to your original method of payment within 7–10 working days.

Exchange Process

  • If you wish to exchange your product for a different size or color, please mention that in your return request.

  • Exchanges are subject to product availability.

How to Request a Return

Email us at koopeyycare@gmail.com with your order ID and reason for return. Once received and verified, your refund or exchange will be processed.

Need Help?

Feel free to reach out at any time. We’re here to help!
Email: koopeyycare@gmail.com